AI CRM
WhatsApp AI agents cut manual data entry by 80% for a Singapore hospitality group
WhatsApp AI agents handle customer conversations 24/7 for a leading Singapore hospitality group, sync every lead to the CRM and flag hot leads to sales in real time.
Client
A leading hospitality group, Singapore
Year
2026
Industry
Hospitality
Stack
Qwen · WhatsApp · AI agents
The situation
A leading hospitality group in Singapore talks to its customers on WhatsApp. Leads from those conversations were entered into the CRM by hand.
What ALPHV built
An AI CRM with WhatsApp sales agents. The agents handle customer conversations 24/7 in natural language, sync every lead to the CRM and alert the sales team to hot leads in real time.
Intelligent conversation flows with guardrails
CRM dashboard with features by user access level
One-click contracts, invoices and reports
The AI CRM dashboard, with features by user access level.
How it runs
The agents run on Qwen inside WhatsApp, where the conversations already happen. Guardrails keep each conversation within its flow, and every lead, contract, invoice and report sits in one CRM.
Stack: Qwen, WhatsApp and AI agents
Access: CRM features set by user access level
Outcome
Manual data entry time is down by 80%. Every lead reaches the CRM, and the sales team is alerted to hot leads in real time.
In numbers
80%
Less manual data entry time
24/7
Customer conversations handled by AI agents
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Keep exploring
Industry
Hospitality
See the systems ALPHV builds and runs for teams in this industry.
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Service
Agentic automation
The capability behind this work, from first model to go-live.
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Approach
How we work
One team from business case to production: discover, design, implement and improve.
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